Privacy policy.

Who we are

This website is operated by Panda FZCO, a company established in the Dubai Airport Free Zone under Trade Licence No. 3907, with a registered office at 4EB G42, Building 4 East B, Dubai Airport Free Zone, Dubai, United Arab Emirates. In this policy, "Panda", "we", "us" and "our" refer to Panda FZCO. This policy explains what personal information we collect when you visit this website or contact us, how we use it, and the choices and rights available to you.

Information we collect

We collect personal information that you choose to provide to us, together with limited technical information gathered automatically when you use the site:

Enquiry-form submissions. When you complete an enquiry or contact form, or email us directly, we collect the details you provide. These typically include your name, your email address, your company or organisation name, and the content of your message, along with any other information you choose to include.

Basic site analytics. When you browse the site, we may collect standard technical information such as your approximate location, browser type and version, device type, the pages you view, and the date and time of your visit. This information is aggregated and used to understand how the site is used. We do not use it to identify you personally.

How we use your information

We use the information we collect to respond to your enquiries and provide the products, samples and information you request, to manage and develop our business relationship with you and your organisation, to operate, maintain and improve this website and our services, to keep records of our communications and transactions, and to comply with our legal, regulatory and accounting obligations. We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects.

Lawful basis for processing

Where data protection law requires a lawful basis for processing your personal information, we rely on one or more of the following: your consent, where you have given it; the performance of a contract with you, or steps taken at your request before entering into a contract; compliance with a legal obligation to which we are subject; and our legitimate interests in operating, promoting and protecting our business, provided these interests are not overridden by your own rights and interests. Where we rely on consent, you may withdraw it at any time by contacting us.

Data retention

We keep personal information only for as long as is necessary for the purposes set out in this policy, including to satisfy any legal, regulatory, tax or accounting requirements. Enquiry and correspondence records are generally retained for the duration of our business relationship and for a reasonable period afterwards. When information is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.

Sharing with third parties and processors

We do not sell or rent your personal information. We may share it with trusted service providers who process information on our behalf, such as website hosting, email, and analytics providers, who are permitted to use it only as needed to provide their services to us and are required to keep it secure. We may also disclose information where we are required to do so by law, by a regulator, or by other competent authority, or where disclosure is necessary to protect our rights, property or safety, or those of others. Where information is transferred outside the country in which it was collected, we take reasonable steps to ensure it remains protected.

Cookies

This website may use cookies and similar technologies to help the site function correctly and to understand how it is used. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings, and you can set your browser to refuse some or all cookies. Please note that disabling certain cookies may affect how parts of the site work.

Your rights

Depending on the data protection laws that apply to you, you may have the right to request access to the personal information we hold about you, to ask us to correct information that is inaccurate or incomplete, to request that we delete your information, to object to or restrict certain processing, and to withdraw any consent you have previously given. You may also have the right to lodge a complaint with the relevant supervisory authority. We will respond to genuine requests in accordance with applicable law, and we may need to verify your identity before acting on a request.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

How to contact us

If you have any questions about this privacy policy, or wish to exercise any of your rights, please contact us at hello [at] panda.ae, or by post to Panda FZCO, 4EB G42, Building 4 East B, Dubai Airport Free Zone, Dubai, United Arab Emirates.